Refund policy

Licences bought on zaplo.tv

• 14-day refund: if Zaplo doesn't work properly on your device, email us within 14 days of buying and we'll refund you in full to the card you paid with.
• Faults after that: if the app stops working because of a problem on our side and we can't fix it within a reasonable time, we'll refund the unused part of a yearly licence (or a fair amount for a lifetime licence).
• Problems with your playlist, channels or content provider aren't faults in Zaplo, as we don't provide any content, so they aren't covered.

When you buy, you ask us to activate your licence straight away. Under UK consumer law this means the automatic 14-day right to cancel digital content ends once it's activated; the 14-day refund above is our own promise on top of that. Your statutory rights are not affected.

Bought in Google Play

Google handles these payments, so refunds follow Google Play's refund policy. You can request one from your Google Play order history; if Google can't help, contact us.

Bought from a reseller

Please contact the reseller you paid; they handle refunds for codes and activations they sold.

How to ask

Email support@zaplo.tv with your Device ID and the email address on your receipt. Refunds normally reach your card within 5–10 working days. The licence on that device ends when the refund is made.