Help & FAQ

On Google TV / Android TV, install from Google Play. On Fire TV: install the free Downloader app from the Amazon store, open it and enter zaplo.tv/get, then press Install. Full steps are on the Download page.

The easiest way: open Zaplo, scan the QR code on the first screen with your phone and enter your M3U link or Xtream login. The Device ID is already filled in, and your channels appear on the TV within seconds. You can also go to zaplo.tv/upload and type the Device ID shown at the bottom of every Zaplo screen, or add the playlist directly on the TV with Or add it on this device.

No. Zaplo is a media player only. It doesn't include, sell or recommend any channels, playlists or providers. You need a playlist from a provider you're entitled to use.

At the bottom of every Zaplo screen, and in Info (on the playlist screen or in Settings). It looks like AA:BB:CC:DD:EE:FF.

Every device gets a free trial with all features. After that, buy a 1-year or lifetime licence on the Activation page (or in the app in the Google Play version). A licence covers one device.

In Zaplo, open Info → Activate and press Check activation, or restart the app. Make sure the Device ID you paid for matches the one on your screen. Still stuck? Email us with the Device ID and your receipt.

Try another channel first: if only some fail, the problem is with your provider's stream. In Settings → Player you can increase the buffer size or switch the decoder between hardware and software for problem streams. A wired connection or 5 GHz Wi-Fi helps a lot with 4K.

Zaplo loads the guide from your playlist automatically. If your provider gave you a separate EPG link, add it when uploading the playlist or in the playlist's settings. Wrong times? Adjust the EPG time offset in Settings → TV guide.

Zaplo puts categories from your region first and learns from what you watch. Choose your own order in Settings → Categories → Regions first.

Adult categories are locked automatically. The default PIN is 0000; change it in Settings → Parental control, where you can also lock or unlock any category.

Licences are tied to a Device ID and can't be transferred. If your device broke within the first months, contact us and we'll see what we can do.

See our refund policy. In short: within 14 days of buying on zaplo.tv, if it doesn't work on your device, you get your money back.

Remove uploaded playlists on the Manage page, or delete them on the device (long-press a playlist). To delete everything we hold about a device, email us its Device ID.